Terms & Conditions

This privacy policy governs the manner in which VITAMAN GLOBAL collects, uses, maintains, and discloses information from users ("User") via the vitaman.com website ("Site"). This privacy policy applies to the Site as well as to all products and services offered by VITAMAN GLOBAL.

Personal Identification Information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit the Site, register as a VITAMAN GLOBAL preferred customer, enter competitions, sign up for promotions, and in connection with other activities, services, features, and resources on our Site. Users may be asked to provide their name, email address, and phone number for identification purposes, to complete a purchase, or to receive promotional communications such as emails or text messages. We collect this information only if Users voluntarily submit it to us.

Text Messaging Consent and Compliance

By submitting your phone number through our website (e.g., during checkout, signing up for promotions, or entering competitions), you agree to receive recurring automated promotional and personalized marketing text messages (such as cart reminders) from VITAMAN at the cell number used during sign-up. These messages may be sent using an automatic telephone dialing system. Consent is not a condition of any purchase.

  • Opt-In: By providing your phone number and submitting the form, you give express consent to receive text messages from us.
  • Message Frequency and Rates: Message frequency varies. Standard message and data rates may apply depending on your mobile carrier.
  • Opt-Out: You may opt out of SMS communications at any time by replying "STOP" to any message. After doing so, you will no longer receive marketing texts, but you may still receive transactional or service-related messages (e.g., order confirmations or shipping updates). For assistance, reply "HELP" to any message.
  • Data Usage: We will not share your phone number with third parties for their marketing purposes without your explicit consent. We may, however, use third-party service providers to assist in sending SMS communications.

Email Communications

By submitting your email address, you agree to receive marketing and transactional emails from VITAMAN. These emails may include updates on your orders, promotional offers, company news, and other service-related information.

  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. You will still receive transactional emails necessary for order processing.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This information may include the browser name, type of computer used to access the Site, and other technical information related to operating systems, Internet service providers, and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance and customize the User experience. Cookies are small files placed on a User’s device to store information about preferences such as language, currency, and location. Users can choose to disable cookies or set up alerts when a website uses cookies, but doing so may affect the functionality of some parts of the Site.

How We Use Collected Information

VITAMAN GLOBAL collects and uses Users' personal information for the following purposes:

  • Customer Support: Your information helps us more effectively respond to customer support requests or address specific customer needs. It also helps us better communicate with Users about shipping delays, out-of-stock products, and other matters related to order processing.
  • Order Processing: The email address Users provide for order processing will only be used to send information and updates pertaining to orders. It may also be used to respond to User-initiated inquiries, requests, and questions. If a User opts in to our mailing list, they may receive emails about company news, product updates, and promotions.

Competitions and Promotions

From time to time, VITAMAN GLOBAL may offer competitions, promotions, or giveaways to Users who engage with our Site. These promotions may require Users to provide personal identification information such as their name, email address, or phone number.

U.S. Residents Only: Our competitions and promotions, including any prize draws, are open exclusively to residents of the United States. Entries from outside the U.S. will not be eligible to participate or claim prizes.

Users are responsible for reading and complying with these terms before entering.

How We Protect Your Information

We follow appropriate data collection, storage, and processing practices and implement relevant security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, including usernames, passwords, transaction information, payment details, and other User-related data stored on our Site.

All sensitive and private data exchanged between the Site and its Users takes place over an SSL (“Secure Socket Layer”) secured communication channel for added protection.

Sharing Your Personal Information

We do not sell, trade, or provide access to our Users’ personal information to third-party sources. We may share generic, aggregated demographic information, not linked to any personal information whatsoever, regarding our Users and their behaviors on our Site with business partners, trusted affiliates, and advertisers. We may use third-party service providers to help operate parts of our business, including our Site, or administer activities on our behalf, such as sending out emails, surveys, contests, etc. In these instances, we may share personal information, but only with the User’s explicit consent.

Changes to this Privacy Policy

VITAMAN GLOBAL reserves the right to update its privacy policy at any time. Changes will be posted prominently on our Site. We encourage Users to review this page regularly to stay informed about how we protect the personal information we collect. Continued use of the Site after any changes constitutes acceptance of the updated privacy policy.

Accepting These Terms

By using this Site, you acknowledge and accept our privacy policy and terms of service. If you do not agree with these terms, you are advised to discontinue use of the Site.

Contact Us

If you have any questions about this privacy policy or your interactions with our Site, please contact us at info@vitaman.com.

Our Address

VITAMAN GLOBAL
PO BOX 622
Fairfield
NSW
1860

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